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Frequently asked questions

Find answers to frequently asked questions about our products, orders, and more.

How can I apply?

You can contact us through our official email or Instagram account for collaboration, wholesale, or partnership opportunities.

What are the shipping options and costs?

We offer standard and express shipping across Saudi Arabia. Shipping costs vary based on location and total order weight, and will be calculated at checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS to follow your shipment until it arrives.

Do you provide samples?

Currently, we do not offer samples for retail orders. However, sample kits may be available for hotels, spas, or corporate clients upon request.

How long does it take to deliver the products?

Delivery usually takes 2–5 business days within Saudi Arabia, depending on your location.

How do I create an account?

Click on “My Account” at the bottom of the website and register using your email address to track orders and save your wishlist.